We do not accept returns but will provide refunds on product that are damaged or spoiled during the shipping process.
Please contact us with any issues or concern and send pictures if possible. Please email us here
Note that we use freezer packs (nontoxic) for keep our products cool during shipping. It is normal that these will melt during shipping. Our vacuum packed cheeses and yogurt will typically be fine for several days at room temperature. If when opened the product shows any signs of mold or spoilage or doesn't smell fresh, please discard.